December 30, 2009 Wireless Expense Management, BPO Growth to Continue in 2010 By Erin Harrison, Senior Editor As wireless expenses soared to the top of telecom budgets everywhere in 2009, wireless expense management has become a necessity rather than a luxury, with further growth predicted in this segment in the new year. In a recent interview with TMCnet, Fernando..

December 21st, 2009 Three success predictions for 2010 Posted by Michael Krigsman @ 7:01 pm My last post predicted five failures for 2010. Über-great HR technology consultant, Naomi bloom, left a talkback on that post ask

Can you afford to snub the UK IT sector? By Cliff Saran on November 13, 2009 3:24 PM With little sign of recovery, IT budgets remain tight for 2010. IT directors are being asked to reduce their spending even more, having already slashed projects, culled staff and squeezed operational expenses to maximise their meagre budgets. The cuts not only affect the profitability of IT software and hardware firms, but also impact their ability to innovate. Should IT directors be concerned? On the one...

August 27, 2009 Multi-Skill Workforce Management Delivers Flexibility By Susan J. Campbell, TMCnet Contributing Editor Call centers can only be successful if they can also be flexible. As a result, vendors who can offer solutions that contribute to the flexibility of the call center are sure to garner attention. When the flexible solution pertains to the most costly area in the call center – its agents – the...

Gartner: 1/4 of U.S. IT Jobs Offshored by 2010 March 26, 2004 By Sharon Gaudin Six years from now, one quarter of traditional U.S. IT jobs will be done offshore, in countries like India and China, according to new predictions from researchers at one of the top industry analyst firms. Today, an estimated 5 percent or fewer of U.S. IT jobs have been offshored, according to Diane Morello, vice president in research at Gartner, Inc. By 2010, 25 percent.

How does your Technology/Telecom Budget Compare to the expert thinking?  The Editors of Technology Cost Insight thought an interesting topic of the month would be to gain insight into Technology/Telecom Budgets and get some opinions on spending for 2010.  We have pulled a diverse group of authors and articles that will provide you with an interesting perspective on what to anticipate this year compared to your current IT...

The Editors of Technology Cost Insight thought an interesting topic of the month would be to gain insight into Technology/Telecom Budgets and get some opinions on spending for 2010.  We have pulled a diverse group of authors and articles that will provide you with an interesting perspective on what to anticipate this year compared to your current IT budget.  We highly suggest you read a few of the articles to provide you with the best rounded view points on...

How does your Technology/Telecom Budget Compare to the expert thinking?  The Editors of Technology Cost Insight thought an interesting topic of the month would be to gain insight into Technology/Telecom Budgets and get some opinions on spending for 2010.  We have pulled a diverse group of authors and articles that will provide you with an interesting perspective on what to anticipate this year compared to your current IT budget.  We highly...

5 tips for getting started with IT asset management 1. Set goals - what is it that you are looking to achieve with your new IT Asset Management (ITAM) program? This can be an effort to improve support resolution, respond to an audit request, or simply a need to know which assets you have across your networks. Set the goals and targets for your program so you could measure how your ITAM efforts are progressing. 2. Get buy-in from the business side -...

ROI calculations are a joke 08-Feb-2010   Our colleagues over at Forrester recently undertook some interesting research regarding content management investment attitudes in 2010 (DM, RM and WCM).  The overall finding was along the lines one might expect, "72% of respondents intend to expand their use of ECM technologies"... but there was an...