December 30, 2009 Wireless Expense Management, BPO Growth to Continue in 2010 By Erin Harrison, Senior Editor As wireless expenses soared to the top of telecom budgets everywhere in 2009, wireless expense management has become a necessity rather than a luxury, with further growth predicted in this segment in the new year. In a recent interview with TMCnet, Fernando..

December 21st, 2009 Three success predictions for 2010 Posted by Michael Krigsman @ 7:01 pm My last post predicted five failures for 2010. Über-great HR technology consultant, Naomi bloom, left a talkback on that post ask

Can you afford to snub the UK IT sector? By Cliff Saran on November 13, 2009 3:24 PM With little sign of recovery, IT budgets remain tight for 2010. IT directors are being asked to reduce their spending even more, having already slashed projects, culled staff and squeezed operational expenses to maximise their meagre budgets. The cuts not only affect the profitability of IT software and hardware firms, but also impact their ability to innovate. Should IT directors be concerned? On the one...

August 27, 2009 Multi-Skill Workforce Management Delivers Flexibility By Susan J. Campbell, TMCnet Contributing Editor Call centers can only be successful if they can also be flexible. As a result, vendors who can offer solutions that contribute to the flexibility of the call center are sure to garner attention. When the flexible solution pertains to the most costly area in the call center – its agents – the...

Gartner: 1/4 of U.S. IT Jobs Offshored by 2010 March 26, 2004 By Sharon Gaudin Six years from now, one quarter of traditional U.S. IT jobs will be done offshore, in countries like India and China, according to new predictions from researchers at one of the top industry analyst firms. Today, an estimated 5 percent or fewer of U.S. IT jobs have been offshored, according to Diane Morello, vice president in research at Gartner, Inc. By 2010, 25 percent.

How does your Technology/Telecom Budget Compare to the expert thinking?  The Editors of Technology Cost Insight thought an interesting topic of the month would be to gain insight into Technology/Telecom Budgets and get some opinions on spending for 2010.  We have pulled a diverse group of authors and articles that will provide you with an interesting perspective on what to anticipate this year compared to your current IT...

ROI calculations are a joke 08-Feb-2010   Our colleagues over at Forrester recently undertook some interesting research regarding content management investment attitudes in 2010 (DM, RM and WCM).  The overall finding was along the lines one might expect, "72% of respondents intend to expand their use of ECM technologies"... but there was an...

2010 - The Year For Outsourcing to Take Hold By Daven Michaels 2010 is not going to be a typical year for business. Just look around and see how things are changing. Almost always after particularly nasty economic downturns, businesses look at the ways they can save money and be more efficient. History has shown this to be true over and over. What lessons did you learn from this difficult time? What major changes in protocol did..

2010 Trends in Outsourcing By Lance Winslow Due to the fact that the Chinese middle class is expanding so rapidly, and by middle class I mean anyone making over $1200 annually, which now accounts for about 470 million people out of the 1.3 billion reported population of China; you can expect Chinese labor rates to rise. And because Chinese labor rates are rising you can expect more outsourcing to places like Africa, India,...

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